Terms & Conditions
Table of Contents
- Scope
- Services
- Conclusion of Contract
- Right of Withdrawal
- Prices and Payment Terms
- Provision of Digital Content & Access
- Granting of Usage Rights
- Coaching Conditions
- Liability
- Retention of Ownership
- Data Protection
- Applicable Law / Dispute Resolution
- Final Provisions
1. Scope
1.1 These Terms and Conditions apply to all contracts between:
Jana Bittmann
Kunzebornstraße 2
56077 Koblenz
Germany
(hereinafter referred to as “Provider”)
and consumers or entrepreneurs (hereinafter referred to as “Customer”) regarding digital products, online programs, mentoring, and coaching services.
1.2 Deviating terms of the Customer shall not apply unless expressly agreed to by the Provider.
1.3 An entrepreneur is any natural or legal person who acts in the exercise of their commercial or self-employed professional activity when concluding the contract.
2. Services
2.1 The subject of the contract may include:
Digital products (e.g. video courses, audio courses, workbooks, e-books)
Online trainings, group programs, and workshops
1:1 coaching and mentoring
Readings and analyses
2.2 For services provided over a defined period, access will be granted for the agreed duration.
2.3 The implementation of recommendations lies solely with the Customer. No specific results are guaranteed.
2.4 The Provider reserves the right to refuse bookings or terminate contracts with immediate effect if the Customer’s behavior disrupts the process, safety, or respectful interaction within the program. Payments already made will be refunded proportionally for services not yet delivered.
3. Conclusion of Contract
3.1 Contracts may be concluded via the following communication channels:
Online checkout process via ThriveCart
Email orders
Social media messages (e.g. Instagram, Telegram)
Video or phone calls
3.2 By submitting an order, the Customer makes a binding offer to enter into a contract.
3.3 The contract is concluded once the Customer receives confirmation in text form (e.g. email or message).
3.4 By placing an order, the Customer confirms that they have read and accepted these Terms & Conditions as well as the Privacy Policy.
4. Right of Withdrawal
4.1 Consumers have a statutory right of withdrawal of 14 days unless otherwise excluded by law.
4.2 For digital products that are delivered immediately:
By completing the purchase, the Customer expressly agrees that the Provider may begin fulfilling the contract before the withdrawal period expires and acknowledges that the right of withdrawal expires once access to the digital content has been granted.
4.3 No right of withdrawal exists for individually created services (e.g. personal readings).
4.4 If coaching begins within the withdrawal period at the Customer’s request, the Customer may be required to pay a proportional amount for the services already provided.
5. Prices and Payment Terms
5.1 All prices are net prices. Applicable VAT will be calculated and displayed during checkout according to legal requirements.
5.2 Payments are generally processed through ThriveCart using payment providers such as Stripe or PayPal. In some cases, bank transfer may be offered.
5.3 The invoice amount is due immediately upon conclusion of the contract.
5.4 In case of installment payments:
all installments must be paid in full
chargebacks are not permitted
if two installments are overdue, the entire remaining amount becomes immediately due
access to services may be suspended until payment is received
6. Provision of Digital Content & Access
6.1 Digital content may be delivered through:
ThriveCart download area or course platform
access to protected platforms (e.g. Telegram)
6.2 Sharing login credentials or content with third parties is strictly prohibited and may result in legal action.
6.3 Any delays in providing access will be communicated to the Customer without delay.
7. Granting of Usage Rights
7.1 All content is protected by copyright.
7.2 The Customer receives a non-transferable license for personal use only.
7.3 Any reproduction, distribution, publication, or commercial use without written permission is prohibited.
7.4 Violations may result in claims for damages.
8. Coaching Conditions
8.1 Coaching is based on personal responsibility. No specific success or outcome is guaranteed.
8.2 Coaching does not replace medical, psychological, or therapeutic treatment.
8.3 The Provider reserves the right to discontinue coaching if a health-related risk becomes apparent or professional medical treatment appears necessary.
8.4 All coaching conversations and materials are treated confidentially.
9. Liability
9.1 The Provider is liable only for intentional misconduct or gross negligence.
9.2 No liability is assumed for technical failures beyond the Provider’s control (e.g. internet outages, platform issues).
9.3 The limitation of liability does not apply in cases of injury to life, body, or health.
10. Retention of Ownership
All services and content remain the property of the Provider until full payment has been received.
11. Data Protection
Personal data is processed solely for the purpose of fulfilling contractual obligations and in accordance with the Privacy Policy.
Further information can be found in the Privacy Policy on this website.
12. Applicable Law / Dispute Resolution
12.1 The laws of the Federal Republic of Germany shall apply.
12.2 Mandatory consumer protection regulations of the Customer’s country of residence remain unaffected.
12.3 EU Online Dispute Resolution Platform:
https://ec.europa.eu/consumers/odr
13. Final Provisions
13.1 Changes to these Terms & Conditions apply only to future contracts.
13.2 If any provision of these Terms is invalid, the validity of the remaining provisions remains unaffected.
13.3 Individual agreements take precedence if confirmed in writing.
Provider
Jana Bittmann
Kunzebornstraße 2
56077 Koblenz
Germany
Email: support@janaceylan.de