terms and conditions
ยง 1 Provider Information
Provider: Jana Bittmann
Address: Kunzebornstraรe 2, 56077 Koblenz, Germany
Email: support@janaceylan.de
ย
ยง 2 Scope of Application
- These Terms and Conditions apply to all contracts for the delivery of digital content concluded via our online platform.
- Digital content includes, but is not limited to, online readings, courses, workshops, and other digital products.
ย
ยง 3 Contract Conclusion
- The contract is concluded when the customer completes the order process on our platform and receives a confirmation email.
- By placing an order, the customer agrees to these Terms and Conditions.
ย
ยง 4 Services and Pricing
- All digital content, including courses and online readings, is provided exclusively in digital format. No shipping fees apply.
- Prices listed on the platform include all applicable taxes.
- Prices and details for individual courses or readings are transparently stated on the platform.
ย
ยง 5 Payment Terms
- Payments are due immediately upon contract conclusion and are processed via the payment provider ThriveCart.
- For certain courses or services, we offer installment payment options. Installments are charged monthly until the total amount is paid.
ย
ยง 6 Delivery and Performance Time
- The Destiny Matrix Reading is individually created and delivered via email. Processing time may take up to three weeks from receipt of payment.
- For courses and training programs, customers receive a confirmation email with access details immediately after booking, allowing an instant start.
- Any delays will be communicated to the customer via email.
ย
ยง 7 Right of Withdrawal
- Due to the immediate access to digital content and the individual nature of readings, no right of withdrawal applies.
- Once the customer has accessed digital content or the reading creation has begun, refunds are strictly excluded.
ย
ยง 8 Liability
- Liability for damages resulting from the use of digital content is excluded unless caused by intent or gross negligence.
- All content and services are intended for self-awareness and do not replace medical or psychotherapeutic treatment.
ย
ยง 9 Data Protection
- Customer data is used solely for contract processing, invoicing, and the provision of readings.
- Further details on data handling can be found in our Privacy Policy.
ย
ยง 10 Copyright
- All content provided by us, including texts, videos, and written readings, is protected by copyright.
- These materials may only be used for private purposes and may not be copied, distributed, or used commercially without prior written consent.
ย
ยง 11 Changes to the Terms and Conditions
- We reserve the right to amend these Terms and Conditions at any time.
- Changes will be communicated to the customer at least 14 days before they take effect via email.
- Continued use of our services after changes take effect constitutes acceptance of the revised Terms and Conditions.
ย
ยง 12 User Accounts & Access
- If certain services, courses, or digital content require a user account, the customer is responsible for maintaining the confidentiality of their login credentials.
- Sharing login credentials or granting unauthorized access to third parties is strictly prohibited.
- We reserve the right to suspend or terminate accounts without notice if misuse, unauthorized sharing, or any violation of these Terms and Conditions is detected.
ย
ยง 13 No Guarantees for Business or Financial Success
- Our services, courses, and digital content provide guidance and strategies; however, we do not guarantee any specific business, financial, or personal results.
- Success depends on various individual factors, including effort, market conditions, and personal execution.
- By purchasing our offers, the customer acknowledges that they alone are responsible for their outcomes.
ย
ยง 14 Force Majeure
- We are not liable for delays, interruptions, or failures in service caused by circumstances beyond our control, including but not limited to:
- Natural disasters (earthquakes, floods, fires)
- Government actions, legal restrictions
- Power outages, internet failures, or server disruptions
- Pandemics, war, or other emergencies
- If such an event prevents us from fulfilling our obligations, we will inform customers as soon as possible.
ย
ยง 15 Termination & Suspension of Services
- We reserve the right to refuse, suspend, or terminate access to our services if a customer violates these Terms and Conditions.
- Grounds for termination include, but are not limited to:
- Unauthorized sharing or reproduction of content
- Abuse, harassment, or unethical behavior towards us or other participants
- Failure to meet agreed payment obligations
- In case of termination due to a violation, no refund or compensation will be granted.
ย
ยง 16 Refund & Cancellation Policy
- All sales are final. Due to the nature of digital products and services, no refunds, cancellations, or chargebacks are permitted.
- By purchasing, the customer acknowledges that they waive any right to withdrawal under consumer protection laws once they access the content.
ย
ยง 17 Governing Law & Jurisdiction for International Clients
- These Terms and Conditions are governed by the laws of the Federal Republic of Germany.
- If the customer resides outside of Germany, they agree that German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
- Any disputes shall be settled exclusively in the competent courts of Koblenz, Germany, unless mandatory consumer protection laws dictate otherwise.
ย
ยง 18 Final Provisions
- The applicable law is that of the Federal Republic of Germany.
- The place of jurisdiction, where legally permissible, is the providerโs registered office in Koblenz, Germany.
- If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions remains unaffected. In place of the invalid provision, a legally permissible one shall apply that comes closest to the original economic purpose.