§ 1 Provider Information

Provider: Jana Bittmann
Address: Kunzebornstraße 2, 56077 Koblenz, Germany
Email: support@janaceylan.de

§ 2 Scope of Application

1. These Terms and Conditions apply to all contracts for the delivery of digital content concluded via our online platform.
2. Digital content includes, but is not limited to, online readings, courses, workshops, and other digital products.

§ 3 Contract Conclusion

1. The contract is concluded when the customer completes the order process on our platform and receives a confirmation email.
2. By placing an order, the customer agrees to these Terms and Conditions.

§ 4 Services and Pricing

1. All digital content, including courses and online readings, is provided exclusively in digital format. No shipping fees apply.
2. Prices listed on the platform include all applicable taxes.
3. Prices and details for individual courses or readings are transparently stated on the platform.

§ 5 Payment Terms

1. Payments are due immediately upon contract conclusion and are processed via the payment provider ThriveCart.
2. For certain courses or services, we offer installment payment options. Installments are charged monthly until the total amount is paid.

§ 6 Delivery and Performance Time

1. The Destiny Matrix Reading is individually created and delivered via email. Processing time may take up to three weeks from receipt of payment.
2. For courses and training programs, customers receive a confirmation email with access details immediately after booking, allowing an instant start.
3. Any delays will be communicated to the customer via email.

§ 7 Right of Withdrawal

1. Due to the immediate access to digital content and the individual nature of readings, no right of withdrawal applies.
2. Once the customer has accessed digital content or the reading creation has begun, refunds are strictly excluded.

§ 8 Liability

1. Liability for damages resulting from the use of digital content is excluded unless caused by intent or gross negligence.
2. All content and services are intended for self-awareness and do not replace medical or psychotherapeutic treatment.

§ 9 Data Protection

1. Customer data is used solely for contract processing, invoicing, and the provision of readings.
2. Further details on data handling can be found in our Privacy Policy.

§ 10 Copyright

1. All content provided by us, including texts, videos, and written readings, is protected by copyright.
2. These materials may only be used for private purposes and may not be copied, distributed, or used commercially without prior written consent.

§ 11 Changes to the Terms and Conditions

1. We reserve the right to amend these Terms and Conditions at any time.
2. Changes will be communicated to the customer at least 14 days before they take effect via email.
3. Continued use of our services after changes take effect constitutes acceptance of the revised Terms and Conditions.

§ 12 User Accounts & Access

1. If certain services, courses, or digital content require a user account, the customer is responsible for maintaining the confidentiality of their login credentials.
2. Sharing login credentials or granting unauthorized access to third parties is strictly prohibited.
3. We reserve the right to suspend or terminate accounts without notice if misuse, unauthorized sharing, or any violation of these Terms and Conditions is detected.

§ 13 No Guarantees for Business or Financial Success

1. Our services, courses, and digital content provide guidance and strategies; however, we do not guarantee any specific business, financial, or personal results.
2. Success depends on various individual factors, including effort, market conditions, and personal execution.
3. By purchasing our offers, the customer acknowledges that they alone are responsible for their outcomes.

§ 14 Force Majeure

1. We are not liable for delays, interruptions, or failures in service caused by circumstances beyond our control, including but not limited to:
   • Natural disasters (earthquakes, floods, fires)
   • Government actions, legal restrictions
   • Power outages, internet failures, or server disruptions
   • Pandemics, war, or other emergencies
2. If such an event prevents us from fulfilling our obligations, we will inform customers as soon as possible.

§ 15 Termination & Suspension of Services

1. We reserve the right to refuse, suspend, or terminate access to our services if a customer violates these Terms and Conditions.
2. Grounds for termination include, but are not limited to:
   • Unauthorized sharing or reproduction of content
   • Abuse, harassment, or unethical behavior towards us or other participants
   • Failure to meet agreed payment obligations
3. In case of termination due to a violation, no refund or compensation will be granted.

§ 16 Refund & Cancellation Policy

1. All sales are final. Due to the nature of digital products and services, no refunds, cancellations, or chargebacks are permitted.
2. By purchasing, the customer acknowledges that they waive any right to withdrawal under consumer protection laws once they access the content.

§ 17 Governing Law & Jurisdiction for International Clients

1. These Terms and Conditions are governed by the laws of the Federal Republic of Germany.
2. If the customer resides outside of Germany, they agree that German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
3. Any disputes shall be settled exclusively in the competent courts of Koblenz, Germany, unless mandatory consumer protection laws dictate otherwise.

§ 18 Final Provisions

1. The applicable law is that of the Federal Republic of Germany.
2. The place of jurisdiction, where legally permissible, is the provider’s registered office in Koblenz, Germany.
3. If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions remains unaffected. In place of the invalid provision, a legally permissible one shall apply that comes closest to the original economic purpose.